Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit/A&E:

Reading Walk-In Health Centre
1st Floor, 103 Broad Street Mall
Reading, Berkshire
RG1 7QA
Tel: 0118 902 8300
8.00am – 8.00pm
Royal Berkshire Hospital
London Road, Craven Road
Reading, Berkshire
RG1 5AN
Tel: 0118 322 5111
24 Hours
Townlands Memorial Hospital
York Road,
Henley-On-Thames, Oxfordshire
RG9 2EB
Tel: 01865 903703
9.00am – 8.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

 

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone0118 948 6900 or 0118 948 1684
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone0118 948 6900 or 0118 948 1684

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Bereavement

A.B. Walker

Grief is a natural response to loss. It effects everyone differently and we offer several options to help under our Aftercare Loss and Bereavement programme.

Telephone: 0118 957 3650

Website: www.abwalker.co.uk

Cruse Bereavement Care - Berkshire Area

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. Support, advice and information is offered to children, young people and adults when someone dies and the charity works to enhance society’s care of bereaved people.

Telephone: 01344 411919

National Helpline: 0808 808 1677

Website: www.cruse.org.uk

Daisy's Dream

Established in 1996, Daisy’s Dream is a professional support service which responds to the needs of children and families affected by life threatening illness or bereavement, working across Berkshire and the surrounding areas.

Originally set up to meet the needs of children who had been bereaved, over recent years Daisy’s Dream has expanded its service to encompass families where there has been a serious illness diagnosis.

Telephone: 0118 934 2604

Facebook: Daisys-Dream

Twitter: @daisys_dream

Website: www.daisysdream.org.uk

Sands

Sands is the stillbirth and neonatal death charity, operating throughout the UK to support anyone affected by the death of a baby, working to improve the care bereaved parents receive, and promoting research to reduce the loss of babies’ lives.

Telephone: 0808 164 3332

Website: www.sands.org.uk

Email: helpline@sands.org.uk

Carers

Need to Register a Carer?

If you need to register a carer here at Emmer Green Surgery, please fill in our online form.

Berkshire Carers Service

Access to information, emotional support, financial support, advocacy and opportunities to take a break can help manage the impact of caring on the lives on carers.

Facebook: Berkshire Carers

Twitter: @BerksCarers

Website: www.berkshirecarers.org

Carers Direct Helpline

You can call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

Telephone: 0300 123 1053

Website: www.nhs.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Reading & West Berkshire Carers Hub

Carers Trust provides timely, personalised information and support via the Reading & West Berkshire Carers Hub to make caring for a loved one easier.

Telephone: 0118 324 7333

Facebook: RWBCarersHub

Twitter: @RWB_Carers_Hub

Website: www.berkshirecarershub.org

Email: ask@berkshirecarershub.org

What is a Carer?

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

To find out more please visit the Carers Trust website.

Child Health

Absence from School

Is my child too ill for school?

Website: www.nhs.uk

Berkshire Child Health - Mobile App

Every parent or carer wants to know how to do what is best for their growing baby and to give them the best start in life. This resource aims to help you understand what to do and who to ask in a number of situations; including what to do when your baby or child is ill. Learn how to care for your child at home, when to seek advice from a health visitor or call a doctor and when to use emergency services.

Download from: play.google.com

Download from: itunes.apple.com

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

North Cluster Children's Centre

The North Reading Cluster Children’s Centres are based in the heart of the Community. The Children’s Centres bring together childcare, early education, health and family support services for families with children under 5 years old.

Telephone: 01189 372575

Website: northclustercc.reading.gov.uk

Address: North Reading Children’s Centre at Emmer Green Youth & Community Centre, Grove Road, RG4 8LN

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: www.nhs.uk

Community Groups

Caversham Horticultural Society

Anyone with gardening interests can join Caversham Horticultural Society. They are a gardening club of around 500 member in Reading.

Telephone: 0300 365 2000

Website: www.caversham-horticultural.org.uk

Email: membership@caversham-horticultural.org.uk

Friends of Clayfield Copse

A local conservation group that meet up on the 1st Sunday of the month throughout the year to complete monthly nature tasks to help preserve the environment of the area.

Telephone: 0118 9484454

Website: www.econetreading.org.uk

Email: clayfield@econetreading.org.uk 

Reading Caversham Height Evening

Members of Townswomen’s Guilds offer each other support and stability in an increasingly fragmented society, with each member benefiting from a strong national movement that has remained a cornerstone for thousands of women across the UK.

Telephone: 01491 681223

Website: www.the-tg.com/caversham

Scouts, Guides, Brownies & Rainbows

Uniformed groups for children are affiliated to the local Church, Saint Barnabas.

Website: www.saintbarnabas.org.uk/uniformed-groups

Crossroads Care Reading

Crossroads

Crossroads Care Reading offers a full range of services for all groups, disabilities or health conditions, also providing special care services.

Telephone: 0118 945 4209 or 0118 945 4218 (out of hours)

Website: www.readingcrossroads.org

Dementia

Age UK Berkshire

The Age UK Berkshire service provides ongoing one-to-one support for people with memory loss or living with dementia, and can give some respite to carers.

Telephone: 0118 959 4242

Website: www.ageuk.org.uk/berkshire

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Diabetes

Berkshire Foot Care Service (Podiatry)

It’s especially important to look after your feet if you have diabetes. Diabetes can reduce the blood supply to your feet and cause a loss of feeling. This can mean foot injuries do not heal well, and you may not notice if your foot is sore or injured.

Berkshire Foot Care Service can help you treat and manage conditions and diseases that affect your foot and lower limbs, helping you stay mobile and prevent any future complications.

Website: www.berkshirehealthcare.nhs.uk

Diabetes in West Berkshire

Find out how to manage your condition and improve the quality of your life: the regular things you need to do to avoid problems, the steps you can take to make you feel better, and the support you can get here in Reading, Wokingham and West Berkshire.

Telephone the Eye Screening Service: 0300 365 3937

Website: www.berkshirewestdiabetes.org.uk

Further information: Sick Day Rules

Diabetes UK

Diabetes UK has a vision of a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK.

Telephone: 0345 123 2399

Facebook: diabetesuk

Twitter: @diabetesuk

Website: www.diabetes.org.uk

Email: helpline@diabetes.org.uk

Living with Diabetes

To find out about living with Diabetes please visit the NHS Choices website.

Newly Diagnosed with Diabetes

When newly diagnosed with diabetes, most people find themselves in a state of shock. However, being diagnosed with diabetes doesn’t prevent you from leading a ‘normal’ life.

Further information: www.diabetes.co.uk

Domestic Abuse

Alana House West Berkshire

The Alana House West Berkshire satellite service is supported by the centre in Reading and works in partnership with organisations and agencies locally to provide women only targeted support for vulnerable women with complex needs in the West Berkshire area.

Telephone: 0118 921 7640

Website: pactcharity.org

Email: Alana.house@pactcharity.org

Berkshire Women's Aid (BWA)

Berkshire Women’s Aid (BWA) works throughout Bracknell, Reading and Wokingham, and is affiliated to the Women’s Aid Federation of England (WAFE).

BWA provides advice, support and refuge services to victims of domestic abuse and provides information and education on the subject to make the case for effective action against domestic violence, intimidation and psychological abuse and for policies that support victims of abuse.

Helpline: 0118 950 4003

Website: www.berkshirewomensaid.org.uk

Karma Nirvana - Honour Based Abuse

Karma Nirvana is an award-winning British Human Rights Charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims.

Telephone: 0800 5999 247

Website: www.karmanirvana.org.uk

Email: info@karmanirvana.org.uk

If you are in immediate danger call 999.

Men's Advice Line

Men’s Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

Telephone: 0808 801 0327

Website: www.mensadviceline.org.uk

Email: info@respectphoneline.org.uk

National Centre for Domestic Violence

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

Telephone: 0800 970 2070

Facebook: nationalcentrefordomesticviolence

Twitter: @_NCDV

Trust House Reading

The centre in Reading offers a safe place for those affected by rape and sexual abuse.

Helpline: 0118 958 4033

Facebook: trusthouse.reading

Twitter: @TrustHouseR

Website: trusthousereading.org

Email: support@trusthousereading.org

West Berkshire Local Safeguarding Children Board

The purpose of the West Berkshire Local Safeguarding Children Board (WB LSCB) is to ensure that everyone is working together towards the safety and wellbeing of children and young people.

Are you worried about a child?

Telephone: 01635 503090

Website: www.westberkslscb.org.uk

Helplines

Oxfordshire / West Berkshire Helpline: 0800 731 0055

Freephone 24 hour National Domestic Violence Helpline: 0808 2000 247

Police (non emergency): 101

Victim Support: 0808 168 9111

Kiran Asian women’s aid: 0208 558 1986

Men’s advice line: 0808 801 0327

LGBT helpline: 0300 999 5428

Elder abuse: 0808 808 8141

Childline: 0800 1111

Drugs and Alcohol

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

IRiS Reading

IRiS Reading is an adult alcohol and drug treatment service available to anyone over the age of 18 who lives in Reading, with support services available for family members of drug and alcohol users.

Telephone: 0118 955 7333

Website: www.irispartnership.org

SOURCE - Young People's Drug & Alcohol Service

SOURCE is Reading’s Young Person’s drug & alcohol service, we work with young people under 18 years old or up to 25 if they are vulnerable adults or have LDD. We also offer family work support for our clients.

Telephone: 0118 901 5666

Website: servicesguide.reading.gov.uk

Email: source@reading.gov.uk

Swanswell

Swanswell is a national alcohol and drug charity which helps people change and be happy. Swanswell believes in a society free from problem alcohol and drug use.

Telephone: 0300 003 7025

Website: www.swanswell.org

Email: wberksadmin@swanswell.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

Berkshire Talking Therapies

Problems such as anxiety, depression, stress and phobias are very common. Talking Therapies is a friendly and approachable service which helps people with these problems.

Telephone: 0300 365 2000

Website: www.talkingtherapies.berkshire.nhs.uk

Email: talkingtherapies@berkshire.nhs.uk

No5

No5 offers confidential listening to support children and young people, and those around them, through its free counselling service for those aged 10 to 25 in the Reading area.

Telephone: 0118 901 5668

Text: 07984 357551

Facebook: no5youngpeople

Website: no5.org.uk

Email: info@no5.org.uk

Time to Talk (West Berkshire)

Time to Talk (West Berkshire) provides free confidential counselling services to young people in need aged 11 to 25.

Telephone: 01635 760331

Website: t2twb.org

Email: office@t2twb.org

BEAT Eating Disorders

BEAT Eating Disorders is a champion, guide and friend to anyone affected by eating disorders, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.

Helpline: 0808 801 0677

Youthline: 0808 801 0711 (for under 25s)

Facebook: beat.eating.disorders

Twitter: @beated

Website: www.beateatingdisorders.org.uk

Sport in Mind

Sport in Mind® is the independent Berkshire mental health sports charity formed in Reading in 2011 to use sport and physical activity to help aid the recovery of people experiencing mental health problems and encourage individuals to move their lives forward in a positive direction.

Telephone or Text: 07341 267740

Website: sportinmind.org

Email: info@sportinmind.org

Berkshire Children, Young Peoples and Families Services

Providing care and support to children, young people and their families, Berkshire Children, Young Peoples and Families Services offers specialist children’s services, mental health and therapy.

Telephone: 0300 365 1234

Website: cypf.berkshirehealthcare.nhs.uk

CALM

The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide, the single biggest killer of men under the age of 45 in the UK.

Telephone: 0800 58 58 58

Facebook: theCALMzone

Twitter: @theCALMzone

Website: www.thecalmzone.net

Emotional Health Academy

Helping children, young people and families find support for emotional well-being earlier, faster and more easily within West Berkshire.

Telephone: 01635 519018

Website: info.westberks.gov.uk

Email: emotional.health.triage@westberks.gov.uk

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

MindEd UK

MindEd is a free educational resource on children and young people’s mental health for all adults.

Twitter: @MindEdUK

Website: www.minded.org.uk

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

SANE

SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers.

Helpline: 0300 304 7000

Facebook: charitySANE

Twitter: @CharitySANE

Website: www.sane.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

More services for young people
Elderly Care

Reading Age UK

Every day Age UK Reading provides vital services, information and support to thousands of older people of all ages and backgrounds. Age UK Reading works with older people including those from disadvantaged or marginalised groups, such as those living in deprived areas, or black and minority ethnic older people.

Telephone: 0118 950 2480

Facebook: ageukreading

Twitter: @Age_UK_Reading

Website: www.ageuk.org.uk/reading

Email: info@ageukreading.org.uk

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Reading Voluntary Action

Reading Voluntary Action promotes strength within Reading’s voluntary and community sector (VCS) by providing information, access to resources, volunteer recruitment and training to people who work in or with charities, community groups and voluntary organisations. We support voluntary sector representation on cross sector partnership initiatives in Reading.

Telephone: 0118 937 2273

Website: rva.org.uk

Email:  info@rva.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Maternity

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy.

Follow these steps

Royal Berkshire Maternity Services

The Royal Berkshire Hospital has a range of Maternity Services available to residents in Berkshire.

Telephone: 0118 322 7296

Website: www.royalberkshire.nhs.uk

Sexual Health

Berkshire Sexual Health Services

Berkshire Sexual Health provides a range of services throughout Berkshire including contraception, STI checks and relationship advice.

Website: www.safesexberkshire.nhs.uk

The Florey: Sexual Health

The Florey Sexual Health & Contraceptive Services clinics will provide you with accurate information, confidential care and support for all aspects of your sexual health. The full range of sexual health services is offered, including testing for and treatment of sexually transmitted infections (STIs) and contraception.

Telephone: 0118 322 7202

Website: www.royalberkshire.nhs.uk

Address: Royal Berkshire Hospital, 21a Craven Road, Reading, RG1 5AN

British Pregnancy Advisory Service - Reading

BPAS (British Pregnancy Advisory Service) cares for women with an unplanned or unwanted pregnancy.

Telephone: 03457 30 40 30

Website: www.bpas.org

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 1237123

Website: www.fpa.org.uk

NHS Sexual Health Guide

Everything you need to know about sexual health, including contraception and STIs.

Website: www.nhs.uk

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice.

Telephone: 0845 122 8690

Stop Smoking

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Smokefree Life Berkshire

Smokefreelife Berkshire is a free service from Solutions 4 Health serving Reading, Slough, Windsor, Bracknell and Maidenhead, West Berkshire and Wokingham offering support that works.

Telephone: 0800 622 6360

Text: Quit to 66777

Twitter: @berkssmokefree

Website: www.smokefreelifeberkshire.com

Email: info@smokefreelifeberkshire.com 

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Eat4Health

The free weight management programme serving West Berkshire, Wokingham, Reading, Slough, Windsor, Ascot and Maidenhead.

Telphone: 0118 449 2036

Text: ‘MyHealth’ to 66777

Website: www.eat-4-health.co.uk

Email: info@eat-4-health.co.uk

INSPIRE - Weight Loss Self Help Group

This community organisation uses a peer support approach to looking at various aspects of weight loss, including nutrition, exercise and emotions.

Website: servicesguide.reading.gov.uk

Email: inspirereading@yahoo.com

NHS Weight Loss Plan

The plan is designed to help you lose weight at a safe rate of 0.5kg to 1kg (1lb to 2lb) each week by sticking to a daily calorie allowance.

Website: www.nhs.uk

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Want to get more active?

Get help and advice from NHS Choices including 10 Minute workouts, 12 week fitness plan, running & cycling for beginners and much more.

Website: www.nhs.uk/livewell

Weight Watchers

Meetings, online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

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Local Pharmacies

Administration office

Administration office

How can we help you?

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