Urgent Appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- Phone us on 0118 948 6900
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine Appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- Phone us on 0118 948 6900
- Use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment for a cervical screening or blood test.
- Use our nurse or healthcare assistant appointment request form and we will respond within 2 working days
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Extended Hours
Emmer Green Surgery offers our patients additional appointments in the evenings and weekends. These appointments can be telephone calls or face to face up until 8pm Monday to Friday. We also work out of the surgery on a Saturday morning, please check when you make your appointment as we do fluctuate this based on need.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling Or Changing An Appointment
If you are unable to attend you appointment please let us know as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- use the cancel an appointment form
- phone us on 0118 948 6900 during opening times
If You Need Help When We Are Closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If You Need Help With Your Appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home Visits
If possible please try to phone reception before 10am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.