Due to a significant increase in demand for our services, we are seeing unprecedented pressure on our resources, particularly for same-day consultations. We are increasing the number of clinicians available to provide urgent consultations, but in order to maintain quality of care, we will not undertake same day consultations over and above the limits of our safe capacity. On the occasions when demand exceeds the number of consultations available, we will redirect patients to NHS111, the urgent care centre, community pharmacists or the emergency services for timely support. Routine pre-bookable appointments will be unaffected.
Thank you for your cooperation and understanding as we work to maintain the quality and safety of our care.
Kind regards
The partners at Emmer Green Surgery